• Mercer LLC
  • Norwood , MA
  • Miscellaneous
  • Full-Time
  • 347 Pleasant St

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Mercer is a global consulting leader in talent, health, retirement, and investments. Mercer helps clients around the world advance the health, wealth, and performance of their most vital asset - their people. If you thrive on challenge, are passionate about delivering quality service, love solving problems, and truly enjoy connecting with people, we encourage you to explore this Sr. Implementation Services Specialist role.


You will provide support to help clients coordinate solutions, manage accounts, obtain advice and administer plans. Ensure customer questions and issues are answered correctly and efficiently by documenting and identifying trends in customer service needs. Resolve and oversee customer issues surrounding consulting, information, and software services, solutions and products.

Duties will include -

* Managing and executing the successful implementation of new clients into the company platform.
* Functions performed include project management, requirements definition, system configuration, data for conversion and ongoing processing, and quality assurance.
* Oversee end-to-end service delivery readiness by ensuring appropriate staffing, training, procedures, reporting, documentation and transition plans are in place to deliver high quality ongoing service and meet customer expectations.
* May support existing clients through the performance of special projects, ongoing quality assurance, and execution of any required system modifications due to changes in requirements.
* This role can be Virtual.

Core Competencies and Requirements:

* Bachelor's degree in a technical quantitative discipline or Associate's degree with associated work experience.
* A minimum of five years' experience.
* Strong technical writing, testing methodology, relational databases, and data analysis skills.
* Knowledge of and experience working in defined benefits administration preferred.
* Excellent communications skills.
* Strong working knowledge of MS Excel, MS Access, and MS Word.

Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Mercer's more than 22,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With more than 60,000 colleagues and annual revenue over $13 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. Marsh & McLennan Companies is also the parent company of Marsh, which advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions; Guy Carpenter, which develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities; and Oliver Wyman, which serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit www.mercer.com. Follow Mercer on Twitter @Mercer.

Mercer LLC and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC).

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits. For more information about our company, please visit us at: We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity.

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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